Refund and Return Policy

 

At GOODSZON, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a refund or return option under the following conditions:

  1. Conditions for Refunds and Returns

To be eligible for a refund or return, the product must meet the following criteria:

  • It should be in brand new and sealed condition.
  • The product must remain unopened and free from any damage.
  • The request for a refund or return must be initiated within 30 days from the delivery day.

 

  1. Process for Initiating a Refund or Return

Product returns are facilitated by creating a request in the customer's account under "Account" -> "Messages". In this section, the customer can specify the order details, subject, and reason for the return. The process for initiating a refund or return is made convenient through this platform, ensuring a seamless experience for our customers.

 

  1. Limitations or Exclusions

Please note that certain items may be non-refundable, particularly product activation codes for software (e.g., Windows for PC), provided they remain non-damaged.

 

  1. Exchange or Store Credit Options:

Returns are processed by issuing a refund upon receiving the returned item.

 

  1. Shipping Costs and Responsibility for Return Shipping

The customer is responsible for initiating returns, but in the event of our fault or an issue with UPS, we will cover the return shipping costs. However, for any other return reasons, the customer will be responsible for covering the delivery costs back to us.

 

  1. Refund Methods and Timeframe

Refunds will be processed within 3-14 business days after conducting an inspection of the returned product. The timeframe for the refund to be reflected in your account may vary depending on your payment provider. Please allow sufficient time for the refund to be processed and appear in your account accordingly.

 

 

If you have any questions or need further assistance regarding refunds or returns, please contact our customer support team at https://goodszon.com/contact-us/ - and info@goodszon.com.